Recently purchased 2 Luxury Statement Chandelier. One for my friend and one for me. My friend says these House of Hampton Hoch 5 - Light Classic / Traditional Chandelier with Crystal Accentss are soo awesome. These Luxury Statement Chandelier is so versatile. Easy to clean and reversible is a major advantage. Bought in black. We love our Luxury Statement Chandelier. I can see why he has many criticisms. Love it!! I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house!